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Downtime

Platform and Survey are down

Aug 5, 2025 at 2:00pm UTC
Affected services
Platform
Survey

Resolved
Aug 5, 2025 at 7:16pm UTC

Systems are back online, and the Operations team are ensuring all data is flowing correctly. We apologise for any inconvenience.

Updated
Aug 5, 2025 at 7:05pm UTC

At 7pm BST the issues were resolved with our hosting provider. Our Operations team are busy bring all systems back online and will update you shortly.

Updated
Aug 5, 2025 at 4:50pm UTC

Unfortunately the issue is still continuing. Our team are working on it with a view to bring everything back online as soon as we can. Another update will be posted in the next 3 hours with any updates.

Updated
Aug 5, 2025 at 3:50pm UTC

We are aware of the issues are still affecting our platform. Our team is working on it and will provide the next update within one houe.

Updated
Aug 5, 2025 at 3:20pm UTC

We are aware of the issues are still affecting our platform. Our team is working on it and will update shortly.

Updated
Aug 5, 2025 at 2:50pm UTC

The issue affecting our services is due to an upstream issue with our hosting company. Engineers are aware and are working on it.

Updated
Aug 5, 2025 at 2:01pm UTC

Survey went down.

Created
Aug 5, 2025 at 2:00pm UTC

Platform went down.